We are here – ready when you are!
The changes we have implemented throughout the property are in line with and meet the guidelines set by the Government. Please find a list below of some of the changes you will find when you visit Yarra Valley Estate.
What will be different?
- Any guests feeling unwell are not permitted on the property.
- If you are unwell you need to leave the property immediately, staff will assist in arranging a family member of the person unwell to return home to isolate.
- Guests will be required to implement and maintain safe physical distancing and hygienic practices while onsite at YVE. This includes regular hand washing and/or sanitizer use, especially after touching your face or coughing/sneezing.
- Cashless payment system has been introduced for all transactions.
- Some changes are in play around serving food and buffets
Have extra cleaning measures been put in place?
- You may see our staff a little more than usual with a spray in hand, as we have increased the frequency of cleaning and disinfecting in all areas, including public spaces, with a focus on frequently touched surfaces including counters, door handles, bathrooms and room keys. These are recorded in a cleaning schedule.
- In addition to our fixed hand washing stations and restrooms, you will find extra hand sanitation stations throughout the property.
- Additional hand sanitation policies have been adopted by staff.
- Staff members have been trained in line with Safe Work Australia’s guidance on Cleaning and COVID-19 and the frequency of cleaning has been increased